Delivery information

Delivery methods and payment

"DIMA FLOWER - EOOD" EOOD (www.tilia.bg) sends the goods purchased by you with the courier company "Econt", "Speedy" or equivalent, and the delivery price is calculated automatically before you complete your order. Payment of the delivery price is made together with payment of the order price, and the time of payment may differ depending on the payment method you have chosen, namely:

• upon receipt of the order against receipt of a cash receipt from the courier, when you have chosen cash on delivery payment;

• by bank transfer/card – when choosing this payment method;

• after approval from a financial institution and receipt of the product amount, when you have chosen to purchase a product on credit;

If an incorrect or wrong address, contact person and/or telephone number is provided when submitting the application, "DIMA FLOWER - EOOD" EOOD is not responsible for inaccurate execution of the order as a result of the incorrect information submitted by you.

In the event that you are not found within the delivery deadline at the address you specified and/or access to the delivery address is not provided, "DIMA FLOWER - EOOD" EOOD will consider this as an unfounded refusal of the order and is released from its obligation to deliver the requested goods, and you lose the opportunity to have the goods ordered by you delivered to you. "DIMA FLOWER - EOOD" EOOD reserves the right to send a notification of an unclaimed shipment to the e-mail address you specified, as well as to claim the amount paid for delivery and return of the goods.

Delivery time

Orders placed by 3:00 p.m. are shipped on the day of our order confirmation and are delivered by courier on the next business day, except for orders placed on Saturdays, Sundays and public holidays, when the delivery time is extended accordingly by the number of days off. In all cases, a delay in the specified delivery times is possible, of which you will be promptly notified by "DIMA FLOWER - EOOD" EOOD

"DIMA FLOWER - EOOD" EOOD reserves the right to unilaterally extend the delivery period by up to 7 working days without notifying you and to extend the periods by more than 7 working days with your prior consent.

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"DIMA FLOWER - EOOD" EOOD is not responsible for any delay in delivery due to circumstances beyond the control of "DIMA FLOWER - EOOD" EOOD, such as a delay on the part of the courier making the delivery.

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For products that cannot be ordered online by adding to cart, you will be informed by phone about availability and stock for delivery.

Inspection for defects upon delivery

Upon delivery, the goods should be carefully inspected by you or a person authorized by you. If any external visible defects are found - possible damage, bumps and other damages found during delivery, you should sign a damage report in the presence of the courier, in which report you should describe the defects found and immediately, no later than 48 hours, notify "DIMA FLOWER - EOOD" EOOD by phone ++359888346859.

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When the delivered goods clearly do not correspond to the ones ordered by you and this can be established during a simple inspection of the delivered goods, you have the right, within 48 hours, to request that the delivered goods be replaced with goods corresponding to the application for purchase of goods made by you, by notifying "DIMA FLOWER - EOOD" EOOD at tel. ++359888346859 or by email: office@tilia.bg We will replace the goods within 3 days, except in cases where your request is unfounded, should not be honored or if goods of the same type are not available, of which we will inform you in a timely manner.

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Acceptance of the shipment without comments

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Upon acceptance of the delivery by you without comments, all and any subsequent claims for external visible defects of the received goods are unfounded and as such should not be satisfied. In the event that a damage report is not prepared and signed in the presence of the courier upon receipt of the goods and/or you do not immediately notify "DIMA FLOWER - EOOD" EOOD within 48 hours of delivery by calling ++359888346859, you lose your right to bring the detected external visible defects into compliance with the sales contract. The above does not exempt "DIMA FLOWER - EOOD" EOOD from its obligation to offer goods that comply with the sales contract and to provide the Customer with the rights arising from the legal guarantee described in Section XII of the General Terms and Conditions.

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Upon delivery of the goods (except in cases of delivery of goods on payment), you or a third party accepting the delivery at the address you have specified are obliged to sign the accompanying documents. A third party is considered any person who did not place the order, but accepts the goods upon delivery at the delivery address you have specified.